“We believe our primary responsibility is to the children we work with; the mothers & fathers, grandparents & carers who trust us with their care, and all the educators and health professionals who refer families to us.
In meeting their collective needs, everything we do must be of a consistently high quality so that the total experience is outstanding each and every time. Embracing the principle of C.A.N.I. (Constant And Never-ending Improvement), we must constantly strive to develop our team, enhance the services and facilities we offer, improve efficiencies, reduce costs, minimise waste and remove complexity in all its forms. By doing so we need to maintain reasonable prices and deliver prompt, high quality service.
Although we seek to purchase the highest quality products and services at the best possible price, we appreciate that our providers must have the opportunity to make a fair profit.
We are responsible to our team members - the men and women who work with us, now and in the future. Everyone must be considered as an individual. We must respect their dignity and recognize their merit. They must have a sense of security and self-actualisation in their jobs. Compensation must be fair and adequate, and working conditions clean, orderly, safe and supportive. We must be mindful of ways to support them to fulfill their family responsibilities. They must feel free to make suggestions and complaints. There must be equal opportunity for employment, development and advancement for those who are suitably qualified and demonstrate the right attitude and integrity of purpose. We must provide clear direction and competent management. Our actions must be considered, just and ethical.
We are responsible to the communities in which we live and work and to the world community as well. We must be good citizens – support good works and certain charities and contribute our fair share of taxes. We must encourage, support and promote better health and education of children and the people who care for them. We must maintain in good order the property we are privileged to use, protecting the environment and natural resources to the best of our capabilities.
Our final responsibility is to our shareholders. Business must make a sound profit in order to sustainably deliver the high quality service we promise. We must experiment with new ideas, firm in the belief that there is always a better way. Research and planning must be carried out; innovative solutions developed, tested and implemented, with failure accepted graciously and mistakes paid for. New equipment and resources must be purchased, new technologies embraced, new facilities provided and new products and services introduced. Financial reserves must be created to provide for adverse times. When we operate according to these principles, shareholders should realize a fair return”.